Refund Policy
1. Order Confirmation
• All online orders are considered confirmed only after advance payment, booking payment, or official confirmation from the RIDEVO sales team.
• Product availability is subject to current stock.
• RIDEVO reserves the right to cancel any order due to stock unavailability, pricing error, or verification issues.
2. Pricing & Payment
All products and prices on our website are subject to availability.
Accepted Payment Methods:
• Cash on Delivery (COD): Available for all orders.
• Online Payment: Visa, MasterCard, and American Express are accepted via our secure payment gateway.
We reserve the right to request advance payment for certain orders depending on size, value, or delivery conditions.
3. Delivery Policy
• Inside Dhaka: Free delivery within 3–5 working days after payment confirmation.
• Outside Dhaka: Free delivery within 5–7 working days after payment confirmation.
Delivery timelines may vary due to unforeseen circumstances.
4. Return And Replacement Policy
Customers must inspect the product at the time of delivery.
• Defective or damaged products will be replaced immediately at no extra cost.
• Return is not applicable for personal preference changes.
• Exchange may be allowed, but customer must bear the cost.
• Wrong product/color will be replaced.
• Used bikes are not eligible for return unless there is a manufacturing defect.
5. Account and Order Information
Provide accurate name, contact number, address, and payment details.
We reserve the right to cancel suspicious or fraudulent orders.
6. Customer Responsibility After Delivery
Proper charging, servicing, battery safety, tire pressure, and lawful riding must be maintained.
7. Cancellation Policy
• Orders may be cancelled before dispatch with approval.
• Processing and logistics costs may be deducted.
8. Acceptance of Terms
• By placing an online order, the customer agrees to all terms.